品牌先容
（一）投诉受理渠道 Complaint acceptance channel
客户可通过电话、各分支机构临柜、公司官网及官微留言、信函、邮件等方法， ，，，，，，，向我司反应问题、提出建议。。 。 。。。
Customers may report problems and make suggestions to us by phone, branch counters, messages on the Company's official Weibo, WeChat official account, letter and email, etc.
1. 投诉受理电话：956095转5“投诉建议”（人工服务时间：事情日 8:30-20:30、休息日 9:00-17:30， ，，，，，，，国家法定节日除外， ，，，，，，，非人工服务时间可留言）
Complaint acceptance hotline: 956095 extended to 5 "complaint suggestions" (customer service hours: 8:30-20:30 (working days), 9:00-17:30 (rest days), except for national public holidays, and messages may be left during non-customer service hours).
2. 各分支机构地址：您可在公司官网“公司网点”页面盘问（/aboutUs/gswd/index.shtml）
Addresses of branches: You may search addresses of branches on the page of "the Company's outlets" on the official website of the Company (/aboutUs/gswd/index.shtml)
3. 官方网站：“官网首页-消耗者权益�；；； ；；�-纠纷多元化解”（www.aegonthtf.com）
Official website: "Homepage of the Official Website -Protection of Consumer Rights and Interests - Complaint Consulting Guide" (www.aegonthtf.com)
4. 微信公众号：w88win中文手机版全球人寿（微服务--投诉与建议）
WeChat official account: Aegon THTF Life Insurance (Microservices - Complaints and Suggestions)
5. 客服邮箱：tfqqfw@aegonthtf.com
Customer service email: tfqqfw@aegonthtf.com
（二）投诉处置惩罚服务 Complaint handling services
我司允许公正、公正、合情、合理地处置惩罚每一件投诉案件， ，，，，，，，切实包管客户的正当权益。。 。 。。。收到客户投诉信息后， ，，，，，，，我司将于1个事情日内响应；；； ；；关于事实清晰、争议情形简朴的包管消耗投诉， ，，，，，，，我司自收到投诉之日起15日内做来由置决议并见告投诉人， ，，，，，，，如由于案件情形重大或其他特殊缘故原由， ，，，，，，，将视现真相形延伸至30~60日。。 。 。。。(投诉处置惩罚需外部机构举行判断、检测、评估等事情的， ，，，，，，，相关时代不计入消耗投诉处置惩罚限期)。。 。 。。。
We undertake to handle all complaints fairly, justly and reasonably, and effectively protect the legitimate rights and interests of customers. We will respond within 1 working day after receiving a customer complaint. For an insurance consumption complaint with clear facts and simple disputes, we will make a decision on the handling and inform the complainant within 15 days after receiving the complaint. If the case is complicated or for other special reasons, such time limit will be extended to 30 to 60 days dependent on the actual situation. (If the complaint handling requires identification, testing and evaluation, etc. by an external agency, the relevant period will not be included in the time limit for handling consumer complaints)
（三）投诉处置惩罚流程 Complaint handling procedure
注：若是您对我们分支机构消耗投诉处置惩罚效果有异议的， ，，，，，，，可以自收随处置惩罚决议之日起30日内向其上级机构书面申请核查。。 。 。。。核查机构应当对消耗投诉处置惩罚历程、处置惩罚时限和处置惩罚效果举行核查， ，，，，，，，自收到核查申请之日起30日内作出核查决议并见告投诉人。。 。 。。。另外， ，，，，，，，您也可以通过调解、仲裁、诉讼等正当维权途径维护您的权益。。 。 。。。
Note: If you have any objection to our branch's handling of a consumer complaint, you may apply to the branch's superior authority for verification within 30 days after receiving the handling decision. The verification agency shall verify the handling process, time limit for acceptance and handling results of the consumer complaint, make a verification decision and inform the complainant within 30 days after receiving the verification application. In addition, you may also protect your rights and interests through mediation, arbitration, litigation and other legal rights protection channels.
